DÖCHMENS PHARMA | www.dochmens.com
DRAP Registered · GMP Certified · ISO 9001:2015 · Halal Certified
Return & Refund Policy
Your satisfaction is our priority — we make returns simple and hassle-free.
Effective Date: 2025 · Applies to all orders on www.dochmens.com
📦
7-Day Returns
Return eligible items within 7 days of delivery
💳
10-Day Refunds
Online payments refunded within 10 business days
💬
Easy Process
WhatsApp us — we handle everything
Our Return Promise
At Döchmens Pharma, every product is manufactured under strict GMP, DRAP, and ISO standards — and we stand fully behind the quality of what we ship. However, we understand that situations arise, and we want you to shop with complete confidence.
This policy applies to all orders placed on www.dochmens.com and covers standard returns, damaged goods, incorrect items, and online payment refunds.
What Can Be Returned?
To be eligible for a return, your item must meet all of the following conditions:
• Return request is initiated within 7 days of receiving your order
• The item is unopened, unused, and in its original condition
• The item is in its original packaging with all seals and labels intact
• You have your order number or proof of purchase available
• The item has not been tampered with or damaged after delivery
⚠️ Please Note: Opened or partially used supplement products cannot be accepted for return due to health and safety regulations.
Non-Returnable Items
For hygiene, safety, and regulatory compliance, the following are not eligible for return unless received damaged or defective:
• Supplement tablets or syrups that have been opened or partially consumed
• Products with broken seals or removed protective packaging
• Items purchased during special sales, clearance, or promotional events marked as final sale
• Products explicitly marked as "Non-Returnable" on the product listing page
✅ Exception: If any of the above arrive damaged, defective, or incorrect, we will replace or refund them in full. Contact us immediately with clear photos.
How to Initiate a Return
Returning an item is quick and simple — just follow these 4 steps:
1
Contact Us
WhatsApp or email us with your order number within 7 days of delivery
2
Get Approval
Our team reviews your request and sends Return Authorisation (RA)
3
Send the Item
Pack securely and arrange drop-off or pickup per our instructions
4
Refund / Replace
Once inspected and approved, refund or replacement processed in 2–3 business days
📱 Fastest Route: WhatsApp us at +92 300 070 7152 with your order ID and clear photos of the item.
Refund Methods & Timelines
Once your return is received and inspected, we will notify you of the approval or rejection. Here is a summary of our refund methods:
Payment Method
Refund Method
Timeline
Eligible?
Cash on Delivery (COD)
Replacement or Store Credit
3–5 business days
Store Credit
Online Bank Transfer
Original bank account
Up to 10 business days
✓ Eligible
Credit / Debit Card
Original card used
Up to 10 business days
✓ Eligible
EasyPaisa / JazzCash
Same mobile account
Up to 10 business days
✓ Eligible
Promotional / Gift Orders
Store credit only
3–5 business days
Store Credit
Final Sale / Clearance
Not applicable
—
✗ Not Eligible
⚠️ Original shipping charges are non-refundable unless the return is due to our error (wrong item shipped or defective product).
Damaged, Defective or Wrong Items
We carefully inspect every order before dispatch. If you receive a product that is damaged, defective, or incorrect, please:
• Do not use or discard the item
• Take clear photos or a short video clearly showing the issue
• Contact us via WhatsApp at +92 300 070 7152 within 48 hours of delivery
• Share your order number along with the photos or video
Upon verification, we will arrange a free pickup and offer you a full replacement or complete refund — whichever you prefer. We cover all return shipping costs in these cases.
⚠️ Time-Sensitive: Damage or defect claims must be reported within 48 hours of delivery. Claims reported after this window may not be accepted.
Exchanges & Replacements
We are happy to exchange a product for a different variant if available in stock. To request an exchange:
• Contact us within 7 days of receiving your order
• Clearly mention the variant or product you would like instead
• Return the original item unused and in original condition
• Once received and inspected, your replacement will be dispatched within 2–3 business days
Return Shipping Costs
• Damaged, defective, or wrong item shipped → Döchmens covers full return shipping cost
• Change of mind → Customer is responsible for return shipping cost
• Product not as expected → Contact us; evaluated on a case-by-case basis
⚠️ Do not send any item back without first receiving a Return Authorisation (RA) from our team. Unauthorised returns may not be processed.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible:
• Before dispatch: We can cancel immediately and issue a full refund (online payments) or void the COD order
• After dispatch: Order cannot be cancelled once shipped. Follow the standard return process upon delivery
📱 To cancel: WhatsApp us immediately at +92 300 070 7152 with your order number.
Haven't Received Your Refund?
If you have been notified of an approved refund but have not received the funds yet, please follow these steps:
1. Check your bank account or mobile wallet again — processing can take a few business days
2. Contact your bank or payment provider to confirm on their end
3. If you still have not received your refund after 10 business days, contact us directly via WhatsApp — we will provide a transaction reference
Still Have Questions?
Our customer care team is ready to help you every step of the way.
📱 WhatsApp: +92 300 070 7152
🌐 Website: www.dochmens.com
Last Updated: 2025 · Policy Version 1.0 · Applies to all orders on www.dochmens.com
© 2025 Döchmens Pharma · DRAP Registered · GMP Certified · ISO 9001:2015 · Halal Certified